Career Opportunities at Amherst Alarm Inc.
Amherst Alarm is a recognized leaders in our field, dedicated to quality in every area of our business and respected for our outstanding business ethics. Despite our growth, we continue to provide a family atmosphere in which our employees thrive and succeed.
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Monitoring Response Center Monitor - PART TIME DAYS |
Job Code- MC11024
SUMMARY
Part Time Position 8AM - 4PM, Saturday and Sunday
Monitor alarm receiving equipment and commercial premises on a 24 hour,
7 day per week, 365 days per year basis, and respond to alarms by
dispatching the authorities or authorized parties in a timely and accurate
manner.
 click to download Application - 2 page PDF file
When saving your Application file to your computer be sure to add your full name to the file name. This will avoid the majority of issues when uploading your completed application later.
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Think you quality for this position ? Click here to submit your application online!
QUALIFICATIONS
- High school diploma/equivalent, or higher
- Good reading, writing and basic math skills
- Good command of English
- Excellent interpersonal skills
- Must be able to work all rotating shifts
- Will receive on-the-job training and testing on designated equipment.
SPECIFIC RESPONSIBILITIES
- Reports to Supervisor/CO manager.
- Interface with subscribers and/or authorities over the telephone (both incoming and outgoing) directing calls in a professional and courteous manner to maintain a high level of service to the subscriber and enhance the company's image.
- Work with customers, wholesalers and authorities to verify and record all events accurately.
- Performs all tasks in a workman like manner; treats customers courteously and with respect; as employee with most frequent customer contact, makes special effort to provide customer oriented service at all times.
- When events are received in the computer, follow through with proper procedures outlined in procedure manual.
- Monitors and interprets data received on signal receiving equipment.
- Assist in testing alarm systems in conjunction with authorized service technicians/installation personnel and subscribers to ensure proper operation of security equipment.
- Responsibilities also include, data entry, account data verification, executing work orders and distributing to proper person(s). Complete required reports such as alarm logs, database entry changes and schedules in a timely, accurate manner.
- Refer out of the ordinary problems to immediate supervisor, which could include CO/Customer equipment or problems in general.
- Have good communication skills, clear speaking, and listening abilities, as well as understanding customers. Be punctual.
- Ability to work alone as well as work with others.
- Ability to handle several tasks at the same time, handle stressful situations, and be flexible.
- Apply proper judgment in certain circumstances and if unsure, to reach personnel who can handle situation.
- Assist in maintaining the office, which may include but is not limited to cleaning, vacuuming, organizing, etc.
- Assist in training of new employees.
- Perform, handle, complete and additional tasks assigned by management.
Minimum Requirements:
- 19 years of age or older
- Have a phone
- Reliable transportation and valid driver's license
- 10 year driver history from DMV
- No felony record
- No domestic violence convictions
click to download Application - 2 page PDF file
Think you quality for this position ? Click here to submit your application online!
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Monitoring Response Center Monitor - FULL TIME NIGHTS |
Job Code- MC11023
SUMMARY
Full Time Posistion 11PM - 9AM. Thursday - Sunday.
Monitor alarm receiving equipment and commercial premises on a 24 hour,
7 day per week, 365 days per year basis, and respond to alarms by
dispatching the authorities or authorized parties in a timely and accurate
manner.
click to download Application - 2 page PDF file
When saving your Application file to your computer be sure to add your full name to the file name. This will avoid the majority of issues when uploading your completed application later.
------
Think you quality for this position ? Click here to submit your application online!
QUALIFICATIONS
- High school diploma/equivalent, or higher
- Good reading, writing and basic math skills
- Good command of English
- Excellent interpersonal skills
- Must be able to work all rotating shifts
- Will receive on-the-job training and testing on designated equipment.
SPECIFIC RESPONSIBILITIES
- Reports to Supervisor/CO manager.
- Interface with subscribers and/or authorities over the telephone (both incoming and outgoing) directing calls in a professional and courteous manner to maintain a high level of service to the subscriber and enhance the company's image.
- Work with customers, wholesalers and authorities to verify and record all events accurately.
- Performs all tasks in a workman like manner; treats customers courteously and with respect; as employee with most frequent customer contact, makes special effort to provide customer oriented service at all times.
- When events are received in the computer, follow through with proper procedures outlined in procedure manual.
- Monitors and interprets data received on signal receiving equipment.
- Assist in testing alarm systems in conjunction with authorized service technicians/installation personnel and subscribers to ensure proper operation of security equipment.
- Responsibilities also include, data entry, account data verification, executing work orders and distributing to proper person(s). Complete required reports such as alarm logs, database entry changes and schedules in a timely, accurate manner.
- Refer out of the ordinary problems to immediate supervisor, which could include CO/Customer equipment or problems in general.
- Have good communication skills, clear speaking, and listening abilities, as well as understanding customers. Be punctual.
- Ability to work alone as well as work with others.
- Ability to handle several tasks at the same time, handle stressful situations, and be flexible.
- Apply proper judgment in certain circumstances and if unsure, to reach personnel who can handle situation.
- Assist in maintaining the office, which may include but is not limited to cleaning, vacuuming, organizing, etc.
- Assist in training of new employees.
- Perform, handle, complete and additional tasks assigned by management.
Minimum Requirements:
- 19 years of age or older
- Have a phone
- Reliable transportation and valid driver's license
- 10 year driver history from DMV
- No felony record
- No domestic violence convictions
click to download Application - 2 page PDF file
Think you quality for this position ? Click here to submit your application online!
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Security Component
Glossary
- sample entry -
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This is the "brains" of the Alarm System, which receive information from all the input devices (contact , motion detector glass break detectors etc) and then process the information and triggers an output device (dialer, siren , strobe light etc.) . For even greater security, the master control panel also operates with an enclosed back-up battery in case of a power failure.
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Schedule a free, no-obligation security consultation
